Failings included setting debt repayments so high that customers could not top-up their pre-payment meters.

Labour's leader will promise a "pragmatic" immigration policy in a speech to business leaders.

The fate of photographer John Cantlie, kidnapped by the jihadist group in 2012, remains unknown.

Only one in seven Black Friday deals offered a genuine discount last year, says consumer group Which?

King Charles will hold a white-tie banquet for Cyril Ramaphosa at Buckingham Palace.

Laura McAllister says she smuggled her LGBTQ supporting hat into Wales' World Cup opener in Qatar.

The arts festival says 18m people across the UK have enjoyed Unboxed's programme of events.

Gareth Bale says he had "no doubts" about taking the penalty which brought Wales' first World Cup goal since 1958 to seal a 1-1 draw with the USA.

Westminster Palace restoration experts say they may have unearthed original River Thames shoreline.

The pilot will be expanded following its success, with one mum saying the difference was mind-blowing.

Former Scotland player Scott Hastings pays tribute to a school friend who died from cancer.

Campaigners say they have found superbugs in rivers and waterways near farms and in livestock waste.

The BBC speaks to asylum seekers and residents in the seaside resort embroiled in the migrant row.

Fly Atlantic hopes to launch from Belfast International Airport in summer 2024.

The House of Lords examines plans to increase the number of royals who can act on the King's behalf.

England Captain Leah Williamson says players should be allowed to be advocates for positive change.

Faced with increasing pressures, what is it like to be a paramedic trying to get to patients?

Most people wanting to come to the UK to work need to apply via a points-based system.

Local libraries are seeing more people come through their doors, but fear services will be cut.

Artan tells the BBC he spent thousands crossing the English Channel, only to be deported back to Albania.

Homeowners should check carefully that companies are reputable before hiring them, says Nationwide.

Some fans struggled to load their QR code tickets before England's opening match against Iran.

Pictures are released of the newborn calf whose species is listed as endangered.

As energy bills rise and temperatures fall, there are extra payments available.

The granddaughter of a man who raised thousands for cancer research vows to continue his legacy.

Both men say they have had encounters where people assume they are 'the other' Brian Cox

From a cake maker to a folk musician, here's what people in Gloucester think about the Autumn Statement.

The 12-year-old boy who inspired the England player's dance move says "it's the best thing ever".

Ricky Jones’s daughter went through his phone after his death and found "disgusting" messages.

Health Secretary Humza Yousaf is expected to meet health unions in a bid to resolve a pay dispute.

A suspicious object found in Innisfree Gardens was nothing untoward, police say.

It follows the deaths of two women with lung conditions who were exposed to bacterial infection.